OUR PRICE MATCH GUARANTEE
“Making beautiful living accessible to everyone”
Shop with confidence knowing we will provide you with the best quality at the best possible price.
HOW IT WORKS
1.
We regularly check and change our prices to ensure we either match or better our competitors prices.
We regularly check and change our prices to ensure we either match or better our competitors prices.
2.
If you do find a better price for an item you’ve already bought, please contact: customerservices@adamfromhome.co.uk as soon as possible to request a refund for the difference.
If you do find a better price for an item you’ve already bought, please contact: customerservices@adamfromhome.co.uk as soon as possible to request a refund for the difference.
3.
As long as your price match is eligible, we’ll arrange a refund for the difference to your original payment method.
As long as your price match is eligible, we’ll arrange a refund for the difference to your original payment method.
HOW TO QUALIFY FOR A REFUND
We price match for purchases made in our store, pop-ups and on our website. We can also price match before you buy if you visit us in one our store.
We’ll price match purchases made at Adam From Home within the last 7 days. This means within 7 days of placing the order, not the delivery/collection. You can request a price match refund before you’ve received your item.
The lower-price item must be identical, including the same make, size, colour and specification.
It has to be in stock and ready for delivery. It can be on a seasonal offer or promotion, but can’t be: reduced to clear, a multi-buy offer, members-only price, flash sale, reduced with a promo code, or an exclusive/trade price.
It must be sold directly by the retailer. It can’t be a 3rd party or marketplace seller on their website. (The product page will have information showing who the item is ‘sold by’. Some retailers have this near the ‘Buy now’ button. If it says ‘Sold by’ a name that’s different to the website or app you’re on, then it is a 3rd party seller).
We’ll match lower prices from the last 7 days.
We’ll also match our own prices if we’ve since dropped it ourselves up to 7 days after your purchase. When you fill out the form, you’ll need to include a screenshot or photo as proof of where you’ve found the lower price. You’ll need to have your original order details ready as well.
We price match for purchases made in our store, pop-ups and on our website. We can also price match before you buy if you visit us in one our store.
We’ll price match purchases made at Adam From Home within the last 7 days. This means within 7 days of placing the order, not the delivery/collection. You can request a price match refund before you’ve received your item.
The lower-price item must be identical, including the same make, size, colour and specification.
It has to be in stock and ready for delivery. It can be on a seasonal offer or promotion, but can’t be: reduced to clear, a multi-buy offer, members-only price, flash sale, reduced with a promo code, or an exclusive/trade price.
It must be sold directly by the retailer. It can’t be a 3rd party or marketplace seller on their website. (The product page will have information showing who the item is ‘sold by’. Some retailers have this near the ‘Buy now’ button. If it says ‘Sold by’ a name that’s different to the website or app you’re on, then it is a 3rd party seller).
We’ll match lower prices from the last 7 days.
We’ll also match our own prices if we’ve since dropped it ourselves up to 7 days after your purchase. When you fill out the form, you’ll need to include a screenshot or photo as proof of where you’ve found the lower price. You’ll need to have your original order details ready as well.
HOW TO REQUEST YOUR REFUND
Please contact: customerservices@adamfromhome.co.uk as soon as possible with the following information to request a refund for the difference.
YOU WILL NEED:
– Your original order number & customer details
– screenshot/attachment of your invoice/receipt
– Screenshots of the retailers offer or link to their website clearly showing the date of the promotion.
WHEN YOU’LL RECIEVE YOUR REFUND:
Once you’ve submitted an email, we’ll review your request and aim to get back to you within 48 hours. If you qualify for a refund, we’ll arrange a refund to your original payment method. It can then take up to 5 days for your bank to put the money in your account. If you paid with cash in a shop, you need to return to our store to receive your refund.
RETAILS WE MATCH
We only price match with items sold directly by these retailers. We don’t match with 3rd party sellers or marketplaces on their websites.
1. Anthropologie
2. Argos
3. Boots
4. Dunelm
5. The Entertainer
6. Hamleys
7. Harrods
8. Harts Of Stur
9. Harvey Nichols
10. H&M
11. House of Fraser
12. Jarrolds*
13. John Lewis
14. Lakeland
15. Lazy Lobster*
16. Marks and Spencer
17. Next
18. Oliver Bonas
19. Pascale*
20. Scribbler
21. Selfridges
22. Smyths
23. Urban Outfitters
24. Waterstones
*Stores Local To Norwich, Norfolk
We only price match with items sold directly by these retailers. We don’t match with 3rd party sellers or marketplaces on their websites.
1. Anthropologie
2. Argos
3. Boots
4. Dunelm
5. The Entertainer
6. Hamleys
7. Harrods
8. Harts Of Stur
9. Harvey Nichols
10. H&M
11. House of Fraser
12. Jarrolds*
13. John Lewis
14. Lakeland
15. Lazy Lobster*
16. Marks and Spencer
17. Next
18. Oliver Bonas
19. Pascale*
20. Scribbler
21. Selfridges
22. Smyths
23. Urban Outfitters
24. Waterstones
*Stores Local To Norwich, Norfolk
1. Items We Match
We match identical items: the same make, model, size*, colour, version, and specification, and they have to be in stock online and ready for delivery from our competitor and from us. If there is an additional mandatory charge such as delivery, we take this into account when matching a price. *If a competitor sells different sizes of the same item at different prices, we will match the price for the majority of the sizes.
2.Who We Match
We match prices against items sold directly by our list of competitors for up to 7 days after you purchase, and we match our own prices for up to 7 days after your purchase too. We do not match prices from other sellers hosted by these retailers, including 3rd party sellers and marketplaces. We will review these competitors from time to time.
We do not match these types of sales, offers or special prices:
• Clearance – including reduced to clear, last chance to buy, and final reductions
• Multi-buy offers – including buy one get one free
• Member prices – including member-only deals or loyalty discounts
• Flash sales – including limited-time deals, lightning deals or other prices featuring a countdown clock
• Prices with a voucher code, discount code or group prices, for example student discounts applied
• Exclusive prices, trade prices or obvious pricing errors
We also do not match competitors who are in administration or closing down. In addition, we do not price match refurbished, graded, modified or reconditioned products or any product originally manufactured for use in another country.
We also do not price match made to measure and made to order products such as curtains, Rugs and Furniture.
We regularly benchmark our prices for our services such as installation, disposal, extended warranties and other similar products to ensure we offer great value. We do not, however, match prices on these types of services.
3. How To Report A Match
a. Before you buy: If you’re buying in our shop and have evidence of a price match that we can verify, such as a link to a live website or a screenshot which captures all of the points above, we will match that price subject to our terms. Alternatively, if you are buying online then the quickest way to have your request processed is by completing your purchase and then emailing us with evidence that we can verify to: customerservices@adamfromhome.co.uk. We will then issue your refund for the difference, subject to our terms and conditions.
b. After you buy: If you have bought an item from us within the last 7 days and you notice that the price has dropped at one of our competitors, you can submit a claim for the difference. This must be within 7 days of buying, and not delivery/collection. You can submit a claim before you’ve received your item. You’ll need to email us with evidence we can verify and have your original receipt as proof of purchase. You can request a price match refund before your item has been collected or delivered.
c. Receiving your refund: Accepted requests will be refunded the difference via the original payment method. Where cash is used for the original purchase, you’ll need to visit our store in order to receive your refund.
4. Refunded Items
Accepted requests will be refunded the difference via the original payment method. Where cash was used for the original purchase, you’ll need to visit our store in order to receive your refund.
5.
Products purchased as part of our Home Design Services are exempt from this pricing policy.
6.
We retain the right to withhold or reclaim any credit if we suspect any fraudulent activity or that items have been purchased with the intention to resell them for business or trading purposes.
7.
We reserve the right to limit the quantity of any one item that a customer seeks to purchase.
8.
We reserve the right to amend our terms and conditions from time to time where we consider it necessary to do so.
We match identical items: the same make, model, size*, colour, version, and specification, and they have to be in stock online and ready for delivery from our competitor and from us. If there is an additional mandatory charge such as delivery, we take this into account when matching a price. *If a competitor sells different sizes of the same item at different prices, we will match the price for the majority of the sizes.
2.Who We Match
We match prices against items sold directly by our list of competitors for up to 7 days after you purchase, and we match our own prices for up to 7 days after your purchase too. We do not match prices from other sellers hosted by these retailers, including 3rd party sellers and marketplaces. We will review these competitors from time to time.
We do not match these types of sales, offers or special prices:
• Clearance – including reduced to clear, last chance to buy, and final reductions
• Multi-buy offers – including buy one get one free
• Member prices – including member-only deals or loyalty discounts
• Flash sales – including limited-time deals, lightning deals or other prices featuring a countdown clock
• Prices with a voucher code, discount code or group prices, for example student discounts applied
• Exclusive prices, trade prices or obvious pricing errors
We also do not match competitors who are in administration or closing down. In addition, we do not price match refurbished, graded, modified or reconditioned products or any product originally manufactured for use in another country.
We also do not price match made to measure and made to order products such as curtains, Rugs and Furniture.
We regularly benchmark our prices for our services such as installation, disposal, extended warranties and other similar products to ensure we offer great value. We do not, however, match prices on these types of services.
3. How To Report A Match
a. Before you buy: If you’re buying in our shop and have evidence of a price match that we can verify, such as a link to a live website or a screenshot which captures all of the points above, we will match that price subject to our terms. Alternatively, if you are buying online then the quickest way to have your request processed is by completing your purchase and then emailing us with evidence that we can verify to: customerservices@adamfromhome.co.uk. We will then issue your refund for the difference, subject to our terms and conditions.
b. After you buy: If you have bought an item from us within the last 7 days and you notice that the price has dropped at one of our competitors, you can submit a claim for the difference. This must be within 7 days of buying, and not delivery/collection. You can submit a claim before you’ve received your item. You’ll need to email us with evidence we can verify and have your original receipt as proof of purchase. You can request a price match refund before your item has been collected or delivered.
c. Receiving your refund: Accepted requests will be refunded the difference via the original payment method. Where cash is used for the original purchase, you’ll need to visit our store in order to receive your refund.
4. Refunded Items
Accepted requests will be refunded the difference via the original payment method. Where cash was used for the original purchase, you’ll need to visit our store in order to receive your refund.
5.
Products purchased as part of our Home Design Services are exempt from this pricing policy.
6.
We retain the right to withhold or reclaim any credit if we suspect any fraudulent activity or that items have been purchased with the intention to resell them for business or trading purposes.
7.
We reserve the right to limit the quantity of any one item that a customer seeks to purchase.
8.
We reserve the right to amend our terms and conditions from time to time where we consider it necessary to do so.